FAQs

We are now closed except for special events.  Please see our Whats On page for further information. 

Historic House Memberships are only valid on standard open days, not special event days. Please check our events page for a full list of dates.

If an HHA member arrives on an event day, our normal admission prices will apply.

To pre book tickets, you can order your ticket online as normal. A Historic Houses ticket is listed as an option, please select this and add your membership number when prompted. You will need to show your membership card on arrival to the ticket office validate the tickets. If you cannot show your membership card on arrival you will be charged an entry fee.

Outside tours are complimentary tours that we run on most open days in the summer season. Outside Tours do not run at our Halloween or Christmas events. 

A Castle guide will take you on a tour of the Gardens and Grounds talking about the history and development of the Castle over its 950 year history.

Well behaved dogs are allowed in the gardens and grounds. They must be kept on a lead at all times.

With the excpetion of assistance animals, we do not allow dogs into the Castle itself.
Please note, it may not be suitable for dogs to come to our performance events to the busy and loud nature of the events.

Pre-booking is not essential for normal open days.  You can purchase tickets by cash or card on arrival.

Visitors can pre-book tickets before arrival on our website to avoid disappointment,  including Annual Membership tickets that are free of charge.

Event days tend to be much busier so it is recommended to pre-book for these dates as we run fast-track lanes for pre-booked tickets.

You can either print your tickets or show them on your phone or device.

Please see the event information for relevant open times.

Yes, this a large onsite grass car park which is a five-minute walk from the Castle.  There are a small number of accessible car parking spaces also available. Please ask for directions to this car park on arrival.

No, car parking is included in your admission ticket. There is no additional charge.

You can view our accessibility information on our website. This may be able to answer your question in the first instance.  If not, you can contact the estate office by email: estateoffice@rockinghamcastle.com or by calling 01536 770240.

We offer a complimentary carers ticket to visitors who would not be able to visit the Castle without the assistance and support of a carer. This can be organised on arrival to the Ticket Office or in advance if you wish to pre-book your tickets.

When pre-booking, please purchase any paid for tickets and email your order confirmation and proof of carer status or explanation for needing the additional support to estateoffice@rockinghamcastle.com. The office team can then attach an additional ticket to your order. Please be aware that the office team may ask some additional information to organise this ticket.

If you are bringing a carer with you, some accepted examples of proof include: :

• A letter from the local authority confirming receipt of Carer’s Allowance or another document naming you as a carer from the local authority.
• Documentation from a GP indicating that you are registered as a carer.
• A registered carer card from another recognised scheme (e.g. CredAbility Access Card, CEA Card, work ID badge etc.)

Should you have any questions regarding what you can provide as proof, please contact the estate office.

If you are a carer and you wish to visit Rockingham on your own, not just as a helper to a person in your care, you would need to purchase an admission ticket at the standard price.

All children 3 and under will receive free entry on most open days. You will need to purchase a complimentary ticket for them through the online system.

We do not permit pushchairs or prams through the Castle but there is a small storage space for them by the main entrance to the Castle itself.

Pushchairs are permitted throughout the Gardens although some areas of the wild garden may be slightly tricker than others due to the undulating ground.

Yes, Walker’s House Tea Room is open during our open days.

Yes you are more than welcome to bring your own picnic to have in the gardens. We ask that all rubbish is disposed of in the bins provided or taken home with you.

We have picnic benches by the visitor car park, however you are welcome to either sit on the grass or bring a camping chair. There are also benches spaced around the gardens for those who struggle to walk longer distances.

For the privacy of the family, photography is not permitted inside the Castle itself.

Your are very welcome to take photos in the gardens for your own personal use.

Commercial photography and photo shoots are not permitted without prior arrangement.

We do not allow large bags through the Castle. There is no space for storage so we kindly ask that these are not brought along with your visit.

Yes, if you have booked a Castle and Gardens ticket this includes entry to the Gardens throughout the day.